https://thunes.zendesk.com/hc/en-us 2026-09-08T02:51:38Z https://thunes.zendesk.com/hc/fr 2026-09-08T02:51:38Z https://thunes.zendesk.com/hc/en-us/articles/4618583815567-Dashboard-First-steps 2024-08-23T07:42:07Z https://thunes.zendesk.com/hc/fr/articles/4618583815567-Fonctionnement-de-la-navigation-Zones-de-navigation 2024-08-23T07:42:07Z https://thunes.zendesk.com/hc/en-us/articles/4665607020047-How-do-I-access-Thunes-Back-Office 2024-08-23T09:37:32Z https://thunes.zendesk.com/hc/fr/articles/4665607020047-Comment-acc%C3%A9der-au-back-office-Thunes 2024-08-23T09:37:32Z https://thunes.zendesk.com/hc/en-us/articles/4665687875087-Make-a-transfer-payout 2024-11-13T16:42:14Z https://thunes.zendesk.com/hc/fr/articles/4665687875087-Effectuer-un-virement-ponctuel-virement-sortant 2024-11-13T16:42:14Z https://thunes.zendesk.com/hc/en-us/articles/4665688865807-Receiving-the-initialization-email-for-your-account 2024-08-23T07:53:42Z https://thunes.zendesk.com/hc/fr/articles/4665688865807-Initialisation-connexion-et-mot-de-passe 2024-08-23T07:53:42Z https://thunes.zendesk.com/hc/fr/articles/4665708566799-Activation-de-la-double-authentification 2024-08-23T07:46:21Z https://thunes.zendesk.com/hc/en-us/articles/4665714469647-Accessing-your-account-statement 2024-08-23T09:24:23Z https://thunes.zendesk.com/hc/fr/articles/4665714469647-Acc%C3%A8s-%C3%A0-votre-relev%C3%A9-de-compte 2024-08-23T09:24:23Z https://thunes.zendesk.com/hc/en-us/articles/4665716413199-Information-about-managing-your-user-account 2024-08-23T08:09:48Z https://thunes.zendesk.com/hc/fr/articles/4665716413199-Informations-sur-la-gestion-de-votre-compte-utilisateur 2024-08-23T08:09:48Z https://thunes.zendesk.com/hc/en-us/articles/4665744126991-Define-a-planned-regular-transfer 2024-08-23T07:46:22Z https://thunes.zendesk.com/hc/fr/articles/4665744126991-Effectuer-un-virement-planifi%C3%A9-r%C3%A9gulier 2024-08-23T07:46:22Z https://thunes.zendesk.com/hc/en-us/articles/4665766450063-Exports-generated-on-a-regular-basis 2024-08-23T08:04:11Z https://thunes.zendesk.com/hc/fr/articles/4665766450063-Les-exports-g%C3%A9n%C3%A9r%C3%A9s-de-mani%C3%A8re-r%C3%A9guli%C3%A8re 2024-08-23T08:04:11Z https://thunes.zendesk.com/hc/en-us/articles/4665778784911-Accept-Exporting-documents-payment-order-operations-account-statements 2024-08-23T07:55:47Z https://thunes.zendesk.com/hc/fr/articles/4665778784911-La-g%C3%A9n%C3%A9ration-d-exports 2024-08-23T07:55:47Z https://thunes.zendesk.com/hc/en-us/articles/4665779931279-Exporting-Understanding-your-account-statement-export 2022-10-25T13:59:06Z https://thunes.zendesk.com/hc/fr/articles/4665779931279-La-g%C3%A9n%C3%A9ration-d-export-comprendre-l-export-de-relev%C3%A9-de-compte 2022-10-25T13:59:06Z https://thunes.zendesk.com/hc/en-us/articles/4665783074831-Invoices 2024-09-13T12:17:06Z https://thunes.zendesk.com/hc/fr/articles/4665783074831-Les-factures 2024-09-13T12:17:06Z https://thunes.zendesk.com/hc/en-us/articles/4665813044367-Two-factor-authentication-Enabling-Login-Managenement 2024-10-14T15:08:54Z https://thunes.zendesk.com/hc/fr/articles/4665813044367-Collections-Double-authentification-Connexion 2024-10-14T15:08:54Z https://thunes.zendesk.com/hc/en-us/articles/4673995089807-How-to-track-your-support-requests 2024-08-23T07:26:58Z https://thunes.zendesk.com/hc/fr/articles/4673995089807-Comment-suivre-vos-demandes-de-support 2024-08-23T07:26:58Z https://thunes.zendesk.com/hc/en-us/articles/4674688605839-Dashboard 2024-08-23T07:58:59Z https://thunes.zendesk.com/hc/fr/articles/4674688605839-Tableau-de-bord 2024-08-23T07:58:59Z https://thunes.zendesk.com/hc/en-us/articles/4674744903311-Payment-order-monitoring-details-of-payment-orders 2024-11-05T09:48:45Z https://thunes.zendesk.com/hc/fr/articles/4674744903311-Suivi-des-transactions 2024-11-05T09:48:45Z https://thunes.zendesk.com/hc/en-us/articles/4674803384719-Payment-order-actions 2024-08-23T09:37:32Z https://thunes.zendesk.com/hc/fr/articles/4674803384719-Informations-d%C3%A9taill%C3%A9es-sur-une-transaction-Action-sur-une-transaction 2024-08-23T09:37:32Z https://thunes.zendesk.com/hc/en-us/articles/4697422440335-Payment-orders-using-multiple-payment-methods 2024-08-23T07:26:58Z https://thunes.zendesk.com/hc/fr/articles/4697422440335-Transactions-multi-moyen-de-paiement 2024-08-23T07:26:58Z https://thunes.zendesk.com/hc/en-us/articles/4697598407055-Back-Office-User-Guide 2024-10-09T15:31:04Z https://thunes.zendesk.com/hc/fr/articles/4697598407055-Guide-du-Back-Office-Thunes 2024-10-09T15:31:04Z https://thunes.zendesk.com/hc/en-us/articles/4725674662031-Stastictics 2024-08-23T08:04:12Z https://thunes.zendesk.com/hc/fr/articles/4725674662031-Statistiques 2024-08-23T08:04:12Z https://thunes.zendesk.com/hc/en-us/articles/9102278815773-How-to-request-support-from-Thunes-Accept 2024-08-23T08:06:24Z https://thunes.zendesk.com/hc/fr/articles/9102278815773-Comment-demander-du-support-%C3%A0-Thunes-Accept 2024-08-23T08:06:24Z https://thunes.zendesk.com/hc/en-us/articles/17203924517661-Guide-to-User-Management 2024-08-23T07:26:58Z https://thunes.zendesk.com/hc/en-us/articles/17271405592477-Guide-to-Developer-Module 2026-08-15T03:36:12Z https://thunes.zendesk.com/hc/en-us/articles/17388986690845-How-to-request-for-Proof-of-Payment 2026-07-29T03:57:44Z https://thunes.zendesk.com/hc/en-us/articles/17390085982877-Guide-to-View-and-Manage-Forecasts 2026-03-31T01:14:32Z https://thunes.zendesk.com/hc/en-us/articles/17589583331741-Roles-Available-in-Thunes-Business-Hub 2026-07-22T09:13:52Z https://thunes.zendesk.com/hc/en-us/articles/17589757230365-Guide-to-My-Thunes-Network 2024-08-23T07:59:01Z https://thunes.zendesk.com/hc/en-us/articles/17592314477469-PAY-What-do-the-different-transaction-status-mean 2024-11-29T03:45:38Z https://thunes.zendesk.com/hc/en-us/articles/17603038492061-How-can-I-reset-my-2FA-OTP 2026-07-14T06:03:03Z https://thunes.zendesk.com/hc/en-us/articles/17603122374301-How-to-resolve-Invalid-OTP-error 2026-07-14T06:03:35Z https://thunes.zendesk.com/hc/en-us/articles/17603388582813-How-do-I-set-up-my-Second-Factor-Authentication-2FA 2026-07-14T06:02:35Z https://thunes.zendesk.com/hc/en-us/articles/17605277279389-What-is-ID-Verification 2026-07-29T03:57:44Z https://thunes.zendesk.com/hc/en-us/articles/17605963612957--Starter-Guide-What-can-I-do-with-Thunes-Business-Hub 2026-07-29T03:57:44Z https://thunes.zendesk.com/hc/en-us/articles/17606006796445-How-to-top-up-balance-for-transfers 2024-08-23T08:04:13Z https://thunes.zendesk.com/hc/en-us/articles/17606141624733-Export-Account-Statement-in-PDF 2024-08-23T09:24:24Z https://thunes.zendesk.com/hc/en-us/articles/17606419740445-Guide-to-Transaction-Insights-on-Home-Page 2026-07-29T03:57:44Z https://thunes.zendesk.com/hc/en-us/articles/17620431037725-Guide-to-Account-Set-up 2024-08-23T08:46:33Z https://thunes.zendesk.com/hc/en-us/articles/17625299433629-I-don-t-receive-any-OTP-in-SMS-or-Email 2024-03-20T13:34:46Z https://thunes.zendesk.com/hc/en-us/articles/17625303600797-What-authenticator-app-can-I-use-to-get-OTP 2024-03-20T13:34:46Z https://thunes.zendesk.com/hc/en-us/articles/17625374979613-How-to-get-the-OTP 2024-03-20T13:34:46Z https://thunes.zendesk.com/hc/en-us/articles/17625378216733-How-to-resolve-Invalid-OTP-error 2024-03-20T13:34:46Z https://thunes.zendesk.com/hc/en-us/articles/17625469689501-Can-I-overwrite-the-pre-filled-details-in-the-company-profile 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17625493339293-Can-I-save-draft-and-continue-filling-up-the-company-profile-next-time 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17625522060957-Can-I-make-changes-to-the-company-profile-after-submission 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17625641006365-What-are-previous-profiles 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17625683121181-What-should-I-check-after-the-profile-is-returned-to-me 2024-08-23T08:09:49Z https://thunes.zendesk.com/hc/en-us/articles/17625725988509-The-platform-says-I-do-not-have-permission-to-submit-the-profile-Is-this-an-issue 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17625746249629-What-languages-are-supported 2024-08-23T08:57:44Z https://thunes.zendesk.com/hc/en-us/articles/17625755774109-How-do-I-navigate-among-Personal-Profile-Company-Profile-and-Business-Hub 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17625826518045-Why-do-I-need-to-fill-up-the-company-profile 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17625845152029-What-is-Thunes-Onboarding 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17625946150429-What-is-Summary-function-used-for 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17625958381341-Can-I-also-leave-comments-and-will-Thunes-team-see-the-comments-I-left 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17625963939485-Why-are-the-questions-in-company-profile-highlighted-in-red 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17626011115549-What-are-comments-for 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17626023715613-What-is-User-Management-for 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17626068637597-Why-does-my-profile-keep-getting-sent-back-to-me 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17626086631581-Can-I-just-upload-the-same-documents-I-uploaded-to-my-company-profile-last-year 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17626104267549-Why-do-I-have-to-fill-up-my-company-profile-again-in-Thunes-Onboarding-Platform 2024-03-19T13:23:36Z https://thunes.zendesk.com/hc/en-us/articles/17653857354141-What-document-file-types-are-allowed-to-be-uploaded-in-Upload-Documents-section 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/articles/17653896141469-What-is-a-Certified-Ownership-Structure-document 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/articles/17653931774621-What-type-of-financials-documents-are-required 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/articles/17653962502429-What-should-be-included-in-the-Data-Protection-policy 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/articles/17653973557277-What-should-be-included-in-the-Anti-Bribery-Policy 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/articles/17653994877213-What-documents-are-acceptable-for-Proof-of-Regulatory-Status 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/articles/17654091383325-What-types-of-individual-identification-are-required 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/articles/17654104983837-What-components-are-required-to-be-included-in-our-AML-Policy 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/articles/17654150238621-Can-I-send-my-documents-to-Thunes-via-email-instead-of-using-the-Thunes-Onboarding-Platform 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/articles/17654177448349-What-is-a-Signatory-List-document-and-why-is-it-important 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/articles/17654200498589-What-documents-are-required-in-the-onboarding-due-diligence 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/articles/17685846230429-How-do-I-check-on-FX-rates-or-transaction-fees 2024-03-21T09:36:35Z https://thunes.zendesk.com/hc/en-us/articles/17686129509405-Manage-weekly-forecast-email-subscription 2024-08-23T08:06:25Z https://thunes.zendesk.com/hc/en-us/articles/17686281248925--Starter-Guide-Batch-transfer-to-multiple-countries-at-once 2024-08-23T07:48:38Z https://thunes.zendesk.com/hc/en-us/articles/17686493220893--Starter-Guide-How-to-Use-One-Transfer 2024-08-23T07:46:22Z https://thunes.zendesk.com/hc/en-us/articles/17687223371549-Frequently-Asked-Questions-on-Batch-Transfer 2024-03-21T10:14:47Z https://thunes.zendesk.com/hc/en-us/articles/17687501587869-What-do-the-different-batch-file-status-mean-in-Batch-Transfer 2024-03-21T10:20:29Z https://thunes.zendesk.com/hc/en-us/articles/21745568213533-What-shall-I-do-with-Invalid-Login 2026-07-14T06:04:04Z https://thunes.zendesk.com/hc/en-us/articles/25790559554333-Secured-Download 2025-09-19T01:43:31Z https://thunes.zendesk.com/hc/en-us/articles/28190462471965-Getting-Started-User-Setup-KYC-Verification-on-Business-Hub 2026-07-14T06:04:35Z https://thunes.zendesk.com/hc/en-us/articles/29666869419933-Managing-Requests-for-Information-RFIs-in-Business-Hub 2025-09-12T09:27:56Z https://thunes.zendesk.com/hc/en-us/articles/32717138866077-How-to-raise-support-tickets-on-Thunes-Business-Hub 2026-07-29T03:57:44Z https://thunes.zendesk.com/hc/en-us/articles/37966584070301-API-Key-generation-on-Business-Hub 2026-07-29T03:58:48Z https://thunes.zendesk.com/hc/en-us/sections/4413712257679-FAQ 2025-09-19T01:47:35Z https://thunes.zendesk.com/hc/en-us/sections/4618559932687-Download-the-Back-office-user-guide 2024-10-09T15:31:04Z https://thunes.zendesk.com/hc/fr/sections/4618559932687-T%C3%A9l%C3%A9charger-le-guide-du-back-office 2024-10-09T15:31:04Z https://thunes.zendesk.com/hc/en-us/sections/4618569746191-General-operating-concepts 2024-08-23T09:37:32Z https://thunes.zendesk.com/hc/fr/sections/4618569746191-Concept-de-fonctionnement 2024-08-23T09:37:32Z https://thunes.zendesk.com/hc/en-us/sections/4665656446735-Initialization-login-and-password 2024-10-14T15:08:54Z https://thunes.zendesk.com/hc/fr/sections/4665656446735-Initialisation-connexion-et-mot-de-passe 2024-10-14T15:08:54Z https://thunes.zendesk.com/hc/en-us/sections/4665680872591-Managing-user-accounts 2025-04-09T12:27:48Z https://thunes.zendesk.com/hc/fr/sections/4665680872591-Gestion-de-votre-compte-utilisateur 2025-04-09T12:27:48Z https://thunes.zendesk.com/hc/en-us/sections/4665691126927-Support-request 2026-06-19T10:01:56Z https://thunes.zendesk.com/hc/fr/sections/4665691126927-Demande-de-support 2026-06-19T10:01:56Z https://thunes.zendesk.com/hc/en-us/sections/4665712128271-Account-statement-and-transfers 2024-11-13T16:42:14Z https://thunes.zendesk.com/hc/fr/sections/4665712128271-Relev%C3%A9-de-compte-et-virement 2024-11-13T16:42:14Z https://thunes.zendesk.com/hc/en-us/sections/4665740305935-Financial-follow-up 2024-09-13T12:17:06Z https://thunes.zendesk.com/hc/fr/sections/4665740305935-Suivi-Financier 2024-09-13T12:17:06Z https://thunes.zendesk.com/hc/en-us/sections/4674076514063-Sales-monitoring 2026-04-13T09:54:33Z https://thunes.zendesk.com/hc/fr/sections/4674076514063-Suivi-des-ventes 2026-04-13T09:54:33Z https://thunes.zendesk.com/hc/en-us/sections/17203518661149-View-Transactions 2025-08-18T09:49:39Z https://thunes.zendesk.com/hc/en-us/sections/17203551179933-Reporting 2025-08-18T09:49:39Z https://thunes.zendesk.com/hc/en-us/sections/17203916906141-User-Management 2026-07-22T09:13:52Z https://thunes.zendesk.com/hc/en-us/sections/17271356532893-Developer 2025-08-18T09:49:39Z https://thunes.zendesk.com/hc/en-us/sections/17271420701981-Transfer 2025-08-18T09:49:39Z https://thunes.zendesk.com/hc/en-us/sections/17390122682781-Manage-Forecasts 2026-03-31T01:14:32Z https://thunes.zendesk.com/hc/en-us/sections/17589644885917-My-Thunes-Network 2025-08-18T09:49:39Z https://thunes.zendesk.com/hc/en-us/sections/17589895705117-General 2026-07-29T03:58:48Z https://thunes.zendesk.com/hc/en-us/sections/17589915499421-Balance 2025-08-18T09:49:39Z https://thunes.zendesk.com/hc/en-us/sections/17602801655453-Access-and-Log-ins 2026-07-14T06:04:35Z https://thunes.zendesk.com/hc/en-us/sections/17620345830813-Set-up-Login 2024-08-23T08:46:33Z https://thunes.zendesk.com/hc/en-us/sections/17625431201181-General 2024-08-23T08:57:44Z https://thunes.zendesk.com/hc/en-us/sections/17653830234909-Document-Requirements 2024-03-20T13:32:21Z https://thunes.zendesk.com/hc/en-us/sections/29666826558237-Request-for-information 2025-09-12T09:27:56Z https://thunes.zendesk.com/hc/en-us/categories/4413712256911-General 2025-09-19T01:47:35Z https://thunes.zendesk.com/hc/en-us/categories/4618566978575-Thunes-Collections 2026-09-04T15:38:43Z https://thunes.zendesk.com/hc/fr/categories/4618566978575-Thunes-collections-FR 2026-09-04T15:38:43Z https://thunes.zendesk.com/hc/en-us/categories/17203432170909-Onboarding 2024-08-23T08:57:44Z https://thunes.zendesk.com/hc/en-us/categories/17203453359133-Thunes-Business-Hub 2026-07-29T03:58:48Z