Guide to User Management – Thunes

User Management is a feature designed for your Administrators to manage your staff access and permissions to Thunes Business Hub.

Before you can use "User Management" module in Business Hub, you need to ensure you are your company's appointed administrator for Business Hub and you have "Manage Users" permission for your account. If not, you can reach out to your companies' administrator to create an account for you instead.

You can perform the following with User Management

Create new accounts to access Thunes Business Hub
Assign and edit permissions for your staff's accounts
Help your staff to reset password and 2FA
De-activate your staff's account

Creating New Accounts

1. Go to Thunes Business Hub > User Management (Applicable to users with "Manage Users" permission only)

2. Click "+ New User" button on the top

3. Select the permissions that you'd like to assign to your user.

To understand what different permission do, you can refer to the article here: https://thunes.zendesk.com/hc/en-us/articles/17589583331741-Roles-Available-in-Thunes-Business-Hub

4. Click "Submit"

5. Your user will receive an email invitation to set-up Thunes Business Hub account. He/she will need to set-up password and 2FA first before logging into the portal.

6. If the new user have not received the email, you may try click "Resend Invite" button for the user, to re-send the invitation email.

Edit and Manage Permissions

1. To assign / edit permissions of your user, simply find the user account using search or filters on the page, click "Edit".

2. Simply edit the permissions by deleting or selecting new permissions in the "Roles" section for the user.

3. Click "Submit"

Reset Password and 2FA

Your Administrators can help you reset password and reset 2 Factor Authentication (2FA).

1. Go to Thunes Business Hub > User Management (Applicable to users with "Manage Users" permission only)

2. Find the user account and click "Edit".

3. Click "Reset Password" or "Reset 2FA". An email will be sent to the user to reset password or 2FA.

De-active your staff's account

You can de-active a user's account, in event such as staff leaving the company, to prevent unauthorised access.

1. Go to Thunes Business Hub > User Management (Applicable to users with "Manage Users" permission only)

2. Find the account and click "De-activate"

You may re-activate the account by clicking "Show deactivated users", find the de-activated user and click the "Activate" action button

De-active your staff's account

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