Secured Download

All digital files and documents will now be available only for 72 hours.  During this period, you will be able to access the file as per normal.  If you need to access the files after 72 hours, please follow the process below  

To download a file, click on the attachment link in the ticket. You will then be prompted to log in to the Thunes Help Center, as shown in the screenshot below.

If you have logged in to our Help Centre before, please complete the authentication process using the email address used in the ticket.  Please note that you could be the requester or a party on cc in the email.

If this is your first time logging in to our Help Centre, please click on “Get a password” and you should see the screenshot below.

Enter your email address used in the ticket and an email will be sent to you to create a password. Kindly follow the instruction in the email and on screen accordingly.  This password can be used for future log in.

If you have forgotten your password, please click on “Forgot Password” and you will receive an email guiding you to reset the password.

Once you have successfully log in, you should see the Help Centre home page.  Navigate to your name at the top right corner of the page and select “Request”

This should bring you to a list of requests which you have submitted to us previously or list of requests which you are on CC’d.

If you are the requester of the ticket, you should be able to locate the ticket under “My requests”.  If you are a party on CC in the ticket, you should be able to locate the ticket under “Requests I’m CC’d on”.  For both cases, search for the ticket and you will be able to download the attachment from there.

Should you have any questions, please contact us at [e-mail].