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  1. Thunes
  2. Onboarding

Onboarding

Set up & Login

  • Guide to Account Set-up
  • How to get the OTP?
  • What authenticator app can I use to get OTP?
  • I don't receive any OTP in SMS or Email
  • How to resolve 'Invalid OTP' error?

General

  • What is Thunes Onboarding?
  • Why do I need to fill up the company profile?
  • What languages are supported?
  • Can I overwrite the pre-filled details in the company profile?
  • The platform says I do not have permission to submit the profile. Is this an issue?
  • Can I save draft and continue filling up the company profile next time?
See all 18 articles

Document Requirements

  • What documents are required in the onboarding due diligence?
  • What document file types are allowed to be uploaded in 'Upload Documents' section?
  • Can I send my documents to Thunes via email instead of using the Thunes Onboarding Platform?
  • What is a Certified Ownership Structure document?
  • What is a Signatory List document and why is it important?
  • What types of individual identification are required?
See all 11 articles
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